Rental Client Care Center Representative

Position Summary:     The Rental Client Care Center Representative is responsible for helping us better serve potential and existing rental customers.  

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Essential Job Functions and Duties: 

• Ability to thrive in a fast-paced, high-volume call environment.
• Develop rapport quickly with clientele to determine needs.
• Manage inbound and outbound rental appointments, internet leads, and internally generated customer opportunities. 
• Answer incoming calls from a queue in a professional and courteous manner.
• Foster a team environment by creating and maintaining positive relationships with peers, clients, and general managers.
• Promptly and accurately enter all customer inquiry data into CRM software.
• Work with the National Rental Manager to arrange for the transport of rental vehicles to and from the stores to ensure that the appropriate vehicle is available to a customer as required.
• Schedule the preparation of vehicles (including washing, vacuuming, and checking of equipment) for rental when necessary.
• Work with the sales and service departments to schedule as needed.
• Communicate with assigned locations about upcoming reservations.
• Assist in analyzing the needs of the locations based on wait lists and utilization.

• Adhere to all company policies and procedures, OSHA and other safety regulations, and all state-mandated regulations.
• Comply with MW’s Core Values at all times (LOVE IT).
• Complete other duties as assigned.

Position Qualifications and Entrance Requirements:

• At least 2-3 years of rental experience preferred.   Familiarity in an automotive call center is not required, but helpful.
• Highly effective communication skills with a compelling phone presence.
• Strong customer service mentality.
• Warm and friendly demeanor.
• Good energy with a positive attitude.
• Proficient with Customer Relationship Management software and integrated phone systems.
• Solid verbal, written, and interpersonal communication skills are required.
• The ability to complete multiple tasks simultaneously is required.
• Candidates must successfully complete criminal and motor vehicle background checks and pre-employment drug screening.  

Physical Demands/Work Environment:

• Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)
• Must be able to lift up to 50 pounds.  Frequent lifting and/or carrying of objects weighing up to 10 pounds.
• Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.