Client Care Center Representative
Richfield, Ohio
Remote
MobilityWorks, serves the disabled community with wheelchair accessible minivans, full-size vans with lifts, as well as commercial fleet vehicles. Our mission is to provide wheelchair users with the mobility, independence, and personal freedom they desire. Keep reading to see how you can join the team leading this effort!
MobilityWorks is seeking a Client Care Center Representative. We provide a great work-life balance with regular business hours so you can be home spending time with family or doing what you love most! BE THERE- MobilityWorks believes that every team member is an important part of the MobilityWorks team, and we value the skills, efforts, and contributions made by each member of our team. We believe in our mission and make every effort to live our core values.
Position Summary:
The Client Care Center Representative is responsible for helping us better serve potential and existing customers.
Essential Job Functions and Duties:
- Ability to thrive in a fast-paced, high volume call environment.
- Develop rapport quickly with clientele to determine need.
- Manage inbound and outbound appointments, internet leads, and internally generated customer opportunities.
- Answer incoming callsfrom queue in a professional and courteous manner.
- Foster a team environment by creating and maintaining a positive relationship with peers, clients and general managers.
- Promptly and accurately enter all customer inquiry data into CRM software.
- Other duties may be assigned.
Qualifications and Entrance Requirements:
- At least 2-3 years of call center, inside sales or telemarketing experience, particularly in a fast-paced environment. Familiarity in an automotive call center is not required, but helpful.
- Highly effective communication skills with a compelling phone presence.
- Strong customer service mentality
- Proficient with Customer Relationship Management software and integrated phone systems.
- Solid verbal, written, and interpersonal communication skills are required.
- Ability to complete multiple tasks simultaneously is required.
What We offer you:
- Work/Life Balance – Hours of operation 8-5, Monday - Friday, no late nights, No weekends!
- Competitive Compensation Packages
- Medical, Dental & Vision Insurance plan(s).
- Flexible Spending Account(s)
- 8 paid holidays, Personal Time Off, Social Responsibility Time.
- Employer Paid Benefits such as Tuition Reimbursement Program, Employee Assistance Program, Life and Disability insurance.
- Employee Wellness Program
- 401(k) Retirement Plan options with generous company match.
Military Veterans are highly encouraged to apply!
We embrace diversity! Be part of an organization that invests in YOU!
