Service Advisor

MobilityWor serves the disabled community with wheelchair accessible minivans, full-size vans with lifts, as well as commercial fleet vehicles. Our mission is to provide wheelchair users with the mobility, independence, and personal freedom they desire. Keep reading to see how you can join the team leading this effort! 

MobilityWorks is seeking a Service Advisor to join our team in Sacramento. We provide a great work-life balance with regular business hours so you can be home spending time with family or doing what you love most! BE THERE- MobilityWorks believes that every team member is an important part of the MobilityWorks team, and we value the skills, efforts, and contributions made by each member of our team. We believe in our mission and make every effort to live our core values.

The Service Advisor is responsible for producing service department gross profit from customer pay, commercial and warranty work. Specific to these activities; customer pay revenue generation, commercial, and warranty processing, and over-the-counter parts sales. The Service Advisor will act as the liaison for all service and repair opportunities, ensuring that work is performed with the highest level of quality and profitability alike.

Essential Job Functions and Duties:

· Build and maintain the service scheduler daily with customer pay and warranty work.

· Actively manage the call strategy to engage existing customers with the emphasis centered on operational maintenance.

· Collaborate with SM the shop workflow in accordance with pre-post production work.

· Communicate the hours/appointments necessary to fill the scheduler in Salesforce daily.

· Pre-print and dispatch all work assigned in the service scheduler for next-day carryovers and inbound work.

· Greet clients upon arrival and follow the established customer reception process.

· Review complete client file to ensure that all data is current and accurate. Including but not limited to:

· Clients correct address

· Clients current email address

· Clients current phone number(s)

· Best contact number

· Verify, Vehicle Identification number

· Verify, mileage in (do not use previous mileage)

· Write-up the repair order documenting the 3 C’s properly with mileage in.

· Clearly communicate and document the clients concern.

· Set the time expectations for client.

· Set the time expectations for technician.

· Review the completed MPI with any additional recommended services.

· Build estimate with all recommendations including parts, sublets and expected completion timeline.

· Present recommended services to the client in a “menu” platform using every recommendation, every time and without prejudice and obtain customer approval.

· Receive all sublet and inventory parts in accordance to current procedures. Properly tag for inventory bins.

· Communicate all transportation requests for consumer and commercial clients with the Service Manager in advance, wherever possible.

· Road test and perform quality checks where applicable.

· Complete established active delivery process covering the 3 W’s. What we did? Why we did it? When we want to see you again?

· Collect any pre-payments for any SOP (special order parts) prior to placing the order.

· Submit all warranty requests according to vendor required timelines and complete with diagnosis, parts and request approval for all time associated with warranty repair.

· Ensure all hours are posted properly prior to closing out repair order.

· Review the posted times (electronic repair orders), or input any time associated with the job line (if not on ERO) prior to closing the job line.

· Record serial numbers in the file and retrieve any warranty cards that need completed as the client’s equipment are being worked on.

· Weekly-Monthly reconciliation of customer pay, and warranty work-in-progress needs to be performed by the deadline after the month end invoicing is completed.

· Responsibility to aging repair orders and any outstanding receivables.

· Adhere to all company policies and procedures, OSHA and other safety regulations, and all state mandated regulations.

· Comply with MW’s Core Values at all times (LOVE IT).

· Complete other duties as assigned.

Position Qualifications and Entrance Requirements:

· High school diploma or GED required.

· 2-3 Years’ experience in automotive repair management.

· Excellent customer service skills and experience is required.

· Solid verbal, written, and interpersonal communication skills are required.

· Experience working independently with minimal supervision is required.

· Candidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.

Physical Demands/Work Environment:

· Able to function capably in an office environment using standard equipment (telephones, fax machines, computers, copiers, etc.)

· Must be able to lift up to 50 pounds. Frequent lifting and/or carrying of objects weighing up to 10 pounds.

· Must be able to complete office-related physical activities (walking, standing, talking, hearing, pushing, reaching, seeing, stooping/crouching, smelling, depth perception, identifying colors) as needed.